Payments
Knot Knot Outfitters accepts payment from PayPal or Etsy's direct checkout.
Shipping
Everything is shipped via USPS, typically on the next business day once payment is received, but always within 1-3 U.S. business days. Please let us know if you would like a shipping upgrade and we will create a custom order.
For international orders the customs fees/duty taxes/VAT (Value Added Tax) are the buyer's responsibility.
International orders usually take two weeks, but can take up to six weeks to ship.
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
Please contact us if there is an issue with your order, and we will do our best to find a solution. You must pay return shipping. We cannot offer exchanges or refunds on personalized items.